Legal Policies – Tau G Wellness Spa

1. Privacy Policy (POPIA Compliant)

Tau G Wellness Spa processes personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (POPIA), Promotion of Access to Information Act, 2000 (PAIA), Electronic Communications and Transactions Act, 2002 (ECTA), and the Consumer Protection Act, 2008 (CPA).

Information Collected

• Full name
• Email address
• Phone number
• Appointment and treatment history
• Limited health information relevant to chemical peels, facials, massages, or nail treatments
• Website analytics and cookie data

Purpose of Processing

• Booking and managing appointments
• Ensuring safe treatment delivery
• Processing payments
• Marketing communications (with consent only)
• Compliance with South African laws

Your Rights Under POPIA

• Access your personal information
• Correct inaccurate information
• Request deletion where legally permissible
• Withdraw marketing consent
• Lodge a complaint with the Information Regulator

Personal information is retained only for as long as required by law or legitimate business purposes and is secured using appropriate technical safeguards.

2. Terms & Conditions

By using this website or booking services with Tau G Wellness Spa, you agree to the following terms:

Bookings & Payments

• Appointments must be scheduled in advance.
• Late arrival may result in reduced treatment time.
• Payments are due upon completion of services unless otherwise agreed.

Cancellations

• Cancellations may require advance notice.
• No-shows may be subject to a fee.

Health Disclosure

Clients must disclose relevant medical or skin conditions before receiving chemical peels, facials, or massages. Failure to disclose may affect treatment outcomes.

Limitation of Liability

Tau G Wellness Spa shall not be held liable for adverse reactions where clients fail to disclose relevant health conditions.

3. Website & Treatment Disclaimer

The information provided on this website is for general wellness and informational purposes only.

• Treatment results vary between individuals.
• Chemical peels and skincare treatments may cause temporary redness or sensitivity.
• Massage treatments are not a substitute for medical diagnosis or treatment.

Clients with medical conditions should consult a healthcare professional before undergoing treatments.

4. Cookie Policy

This website uses cookies in compliance with the Electronic Communications and Transactions Act (ECTA) and POPIA.

Cookies May Be Used To:

• Improve user experience
• Analyse website traffic
• Enhance booking functionality

By continuing to use this website, you consent to the use of cookies. You may disable cookies in your browser settings.